Tony Compton, Managing Director
I can’t quite completely close my eyes and write this article. I have to see my laptop and its keyboard to get the job done. I don’t employ any sort of speech-to-text technology, so it’s the traditional method of typing another post for me.
But I can close my eyes and envision the repetitive, copycat product marketing job descriptions plastered across Internet job sites and career centers – before writing my own generic summary of them. On average, those descriptions read something like… Product Marketing Help Wanted: candidates who have experience understanding market dynamics, setting #strategy, enabling #sales, forecasting accurately, being subject matter experts, displaying fluency in the competitive landscape, cobbling together a SWOT analysis, talking to analysts, supporting product launches, interacting with partners, supporting campaigns and lead generation efforts, writing and creating #content, recognizing opportunity, representing the company at major events, trade shows and conferences, running and delivering departmental reports…
Since my work has largely been in the B2B enterprise software and professional services space, I think I’m fairly close in my assessment of those one-size-fits-all product marketing job descriptions. Sure, you may add your own flavor to your own description, and add a bit about deep, deep, deep precise technical knowledge, the need to be a social media or SEO/SEM keyword rockstar, or know something about SaaS and other software delivery models, but my breakdown lands close to center.
But it’s what’s not included in those product marketing job descriptions that can – and has – led to disaster. Here are just five examples:
1. Nothing to Show for Product Marketing Efforts
For all of that fancy talk of marketing strategy this, and content creation that, if at the end of the next fiscal quarter product marketing can’t produce and deliver some form of measured economic value report, trouble is brewing. And I’m not talking about running some last-minute lead generation report off of a CRM or Marketing Automation system. Product Marketing must know why deals in each and every quarter were won or lost, the revenue gained or lost, why business events transpired the way they did, and what worked and didn’t work, in which regions, the content used, the communication skills deployed, the marketing channels engaged, and the corrective actions that will be taken.
2. It’s 1st and Goal from the 1, but Your Team Can’t Take the Field
Some product marketers can (seemingly) be very good at what they do. Astute market strategy, fantastic compilers of content, technically fluent, and all around good people. The problem lies in product marketing’s lack of ability to help get the team across the goal line. I’ve seen it before: good people, with good products and services. But they’re wholly ineffective at taking what they have to market, which leads to boatload of go-nowhere marketing clutter and terrible sales enablement. Their team can’t take the field, let along cross the goal line. This is far more common than you may realize.
3. Zero Personal or Team Presentation Skills
I’ve watched company presentations allegedly orchestrated by product marketing that have included everybody from product management, to executives, to sales engineers, to consultants, and beyond. (Sometimes I wonder what happened to the overnight security guard.) Product launches, corporate updates, etc… Far too many product marketers are consumed with helping create slide decks with over 100 slides that encompass everybody under the sun. Yes, over 100 slides. Then the attempt to cram that slide deck into a 55-minute presentation is even more amusing, especially when a group of colleagues each takes a piece of the presentation. What’s memorable about it (besides the mess left behind for the audience to decipher) — is nothing. Any product marketer with any sense of business presentation skill should know better than to go down the path of these types of presentations.
4. Inability to Inform, Train or Coach Colleagues
Let’s keep building on the sales partnership front. As a product marketer, I’ve had the task of working with global colleagues to introduce them to the latest on products, services, competitors, customers, etc. But I had to do in both in-person and virtual formats. Even on-camera. That means having the skill to seamlessly move from communication format to communication format to discuss all that was fit to share. It’s one thing to create strategy, plans, content, and recommendations and upload it to an internal portal or sales enablement tool and dump it on the team. It’s another ballgame to stand in front of your audience, introduce it, and work with them on its effective use. BTW – product marketing must do this constantly, and quickly. No more waiting around for the January sales kickoff or that mid-year company boondoggle where marketing gets 30 minutes on the corporate agenda.
5. Being Captain Obvious: One Step Away from Product Marketing Automation
So product marketing must compile what those at Gartner, Forrester, and the rest have to say about the market? Take information and run reports off of the CRM system? The same for the marketing automation tool? To quote and use the Office Space line, “What would you say Product Marketing does here…” I can envision much of what product marketing does as becoming robotic — data to be inputted into standardized quarterly and annual reports that any stakeholder can see. The solution – product marketing should take everything into consideration and develop thoughts, opinions, and original strategies of its own. Things nobody will hear anyplace else. Product Marketing commoditization should be a thing of the past. Tell me (and every single audience) something I don’t already know and can’t get anywhere else.
For the CXOs Only: The Product Marketing Challenge
Here’s one rapid, sure-fire way to evaluate the communication skills of your product marketing team. Invite your product marketers to participate in a departmental challenge, one person at a time. You can either have them prepare for this, or it can be a complete surprise. Pick a topic central to their work, one that your product marketers should know inside and out and have them present it back to you – or any audience. The twist? Shortly before they begin their presentation, pull the plug. Meaning = they can’t use anything electronic to tell their story. No slides, no demos, no computer, laptop, videos, tablet, or smartphone. Flipchart, whiteboard, sure. If you wish, this can be done virtually with a laptop and an electronic napkin – but no webinar-type slides. See how everybody does. Product marketers should be able to fluently talk to their audiences about everything pertinent to the business, without the aid of electronic presentation crutches. If they can’t pass the simple product marketing test of personal business communication, the rest is inconsequential. Get back to basics and get to work.
At least that #productmarketing test is one train wreck you’ll see coming.